Refund Policy

Thank you for choosing Akigo AI. We strive to ensure your satisfaction with our AI image generation services. This Refund Policy outlines our guidelines for refunds and is designed to be fair to both our users and our business.

1. Credit Purchases

All credit purchases are generally non-refundable. Once credits are added to your account, they cannot be refunded for cash. This policy is in place because credits represent digital goods that are immediately available for use upon purchase.

2. Exceptions

We may consider refunds in the following exceptional cases:

• Technical Issues: If persistent technical issues on our end prevent you from using our services for an extended period (more than 24 hours)
• Duplicate Charges: If you were charged multiple times for the same credit purchase due to payment processing errors
• Service Unavailability: If our service is unavailable for a significant period (more than 48 hours) immediately after your purchase
• Accidental Purchase: If you accidentally purchased the wrong credit pack and notify us within 24 hours of purchase, before using any credits

3. Failed Generations

If an image generation fails due to technical issues on our end (server errors, model failures, etc.), the credits used for that generation will be automatically refunded to your account. This does not apply to failures resulting from:

• Input images that violate our terms of service
• Poor quality input that makes processing impossible
• Requests that intentionally try to break or stress-test our models
• Unrealistic expectations of the AI's capabilities

4. Refund Process

To request a refund, please contact our support team at rakeshyadav@hey.com with the following information:

• Your account email address
• Date and amount of purchase
• Reason for the refund request
• Any relevant order numbers or transaction IDs
• Screenshots or other evidence if applicable

We will review your request and respond within 3 business days. Please note that filing a refund request does not guarantee approval.

5. Refund Method

Approved refunds will be processed using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account. For partial refunds of unused credits, we may provide a prorated refund based on the original purchase price.

6. Subscription Plans

If you've subscribed to a recurring credit plan:

• You can cancel your subscription at any time through your account settings
• Canceling will stop future billing but will not refund the current billing period
• Any credits already received will remain in your account until used
• For annual subscriptions, we may offer a partial refund for the unused portion if you cancel within 14 days of payment

7. Changes to this Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Any changes to this policy will not apply retroactively to purchases made before the changes.

8. Business Information

Business Name: Akigo AI
Business Type: Sole Proprietorship
Email: rakeshyadav@hey.com

9. Contact Us

If you have any questions about our Refund Policy, please contact our support team at rakeshyadav@hey.com.